Oracle’s NetSuite is regarded as the number one cloud ERP system because it helps lower costs, makes it easy to upgrade, and ensures seamless access to integrated data. In other words, NetSuite helps you focus on business strategies while it takes care of your growing needs, connecting information across the business with one unified platform.
But these are not the only reasons that make NetSuite the preferred business solution!
To keep up with your business growth and scalability, you need a solution that supports
you throughout your journey, one that helps your business transition effortlessly to the next level.
Here’s a look at 5 NetSuite support services that align
SuiteSupport:
SuiteSupport:
Right from online submissions to 24x7 phone support, SuiteSupport ensures help for technical and functional needs related to all NetSuite products. It offers Basic and Premium levels of NetSuite Support, with the former being available to all customers.
Basic:
As part of their subscription, all customers receive Basic support which allows them to
post requests for online support through NetSuite’s SuiteAnswers Customer Access Portal.
In addition to the portal, customers also have access to the NetSuite Support User Group,
a forum for discussion with other subscribers.
post requests for online support through NetSuite’s SuiteAnswers Customer Access Portal.
In addition to the portal, customers also have access to the NetSuite Support User Group,
a forum for discussion with other subscribers.
Premium:
Premium SuiteSupport provides improved support features including receiving help 24x7
and talking to live agents as opposed to submitting requests and waiting for a ticket.
This support service is ideal for businesses that need queries resolved immediately.
Premium support also provides the following:
and talking to live agents as opposed to submitting requests and waiting for a ticket.
This support service is ideal for businesses that need queries resolved immediately.
Premium support also provides the following:
- Toll-free access to the technical center
- Early notification of new releases
- Online case responses prioritized by severity
- Advice and assistance with Oracle NetSuite usage and configuration
- Weekend coverage
- Priority queuing
- Advanced Customer Service (ACS):
Customers who are looking for a greater return on investment tend to opt for
Advanced Customer Service (ACS), a comprehensive support service for all
NetSuite products and services. A proactive form of service,
ACS comes in 3 tiers namely - Monitor, Optimize, and Architect.
The higher you move up, the more enhanced levels of support you can expect to receive.
Have a look at the top benefits of ACS:
Advanced Customer Service (ACS), a comprehensive support service for all
NetSuite products and services. A proactive form of service,
ACS comes in 3 tiers namely - Monitor, Optimize, and Architect.
The higher you move up, the more enhanced levels of support you can expect to receive.
Have a look at the top benefits of ACS:
- Includes all the Premium offerings in addition to Solution Administration,
- Solution Configuration, and SuiteCloud Development
- Maximizes your NetSuite investment value
- Offers solutions for administration and configuration
- Ensures support results in terms of faster response and optimized performance
- Provides a dedicated customer success manager to routinely offer guidance and monitor the business and solutions
- Ensures access to the complete team of platform, solution and development personnel
- Enables customers to make use of its latest software releases to maximum advantage
- SuiteAnswers:
NetSuite has a rich repository of articles and guides,
which NetSuite customers can access. SuiteAnswers go beyond answering questions,
they also provide training services such as training videos,
best support practices and also provide feedback for articles and training courses.
which NetSuite customers can access. SuiteAnswers go beyond answering questions,
they also provide training services such as training videos,
best support practices and also provide feedback for articles and training courses.
- NetSuite Help:
Found within NetSuite applications itself,
NetSuite Help includes context-sensitive information that can be simply accessed by
choosing the ‘Help’ option on the screen.
This section also contains information about NetSuite,
functioning as an effective learning tool to help you understand its capabilities well.
NetSuite Help includes context-sensitive information that can be simply accessed by
choosing the ‘Help’ option on the screen.
This section also contains information about NetSuite,
functioning as an effective learning tool to help you understand its capabilities well.
- The NetSuite User Group:
As mentioned above, the NetSuite User Group is a part of NetSuite’s Basic support plan.
A private forum, this user group encourages sharing knowledge, queries, and information,
working as a discussion platform for subscribers and also imploring experts
from the developer community to share best practices and their latest findings.
A private forum, this user group encourages sharing knowledge, queries, and information,
working as a discussion platform for subscribers and also imploring experts
from the developer community to share best practices and their latest findings.
Prateek Technosoft is a 360-degree Oracle NetSuite partner. With over five years of experience,
we are well-equipped to deliver the solutions that your business needs.
Whether you are stuck with a lack of understanding of certain functionalities or want to maximize
your efficiency, our expert guidance and technical assistance will help you make the most
of NetSuite. Get in touch with us today!
we are well-equipped to deliver the solutions that your business needs.
Whether you are stuck with a lack of understanding of certain functionalities or want to maximize
your efficiency, our expert guidance and technical assistance will help you make the most
of NetSuite. Get in touch with us today!
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